Click the My Account or Create Account link, follow the steps to get your account set up and you can start investing in precious metals today.

Opening a secure online account will allow you to do the following

• Place orders for precious metals immediately.
• View or change your account information.
• View your orders and track your status.
• Compare previous purchases to the live sellback offers.
• Access your historical transactions for cost basis.
• Receive newsletters and important notifications from Mike Maloney.
• Much, much more!

 

Our Offices are located in Santa Monica, California.

Our Mailing Address is:

Simply call us and ask for a bid price on the product and amount you would like to sell.  We will give you a price quote within minutes.  You can either accept or negate our offer and we will go from there.   

If you accept the bid price we offer, we will lock in the price that moment.  We will give you an address to ship your metals to. 

Once delivery and verification of your metals have been made, we will either mail you a check or bank wire funds to your account depending on your instruction. 

The total amount of time this process takes spans from three days to two weeks, depending on if the products are in your possession or if they are being held in a third party vault storage facility we use.  Again, all prices will be locked in the day you sell to us, regardless of what happens in the market.

Toll Free:	1-888-319-8166
Outside U.S.A. or Canada:	001-310-566-0730

Here at GoldSilver.com we are cycles investors, gold and silver is where we are invested.  Our expertise in measuring both past and current gold/silver markets should help us time this bull market profitably. 

While we believe we are FAR from it, when our measurements indicate we are near the top of this precious metal bull, we will be issuing a private newsletter to our clients disclosing what we are doing with our gold and silver investments. 

This could make the difference of millions!

Our new Santa Monica, CA location:

http://www.la.bbb.org/Business-Report/Gold-and-Silver-Inc-100088627


 

Upon full receipt of your payment we will request shipment from one of our strategically located distribution centers. 

Backordered/Delayed Items Excluded:  Orders are normally shipped within 1 to 4 business days from when they are requested from their respective depository.  International orders are normally shipped within 6 to 8 business days after full receipt of payment has been made.

You will receive tracking information for your packages via email.

Delivery of your package can be expected on average within 5 to 10 business days of shipment. At times, we may send your items in multiple packages to complete the order. 

If you have ordered a product that is backordered, delivery times will be adjusted accordingly. 

You will see the backorder status while placing your order, and you will receive an email confirmation, reiterating the backorder status, once the order is submitted.

Please note at GoldSilver.com your order and purchase price is guaranteed.

GoldSilver.com can ship anywhere in the United States as well as over 40 countries worldwide.

 For a list of international countries we ship to please click this link.

We Also Offer Third Party Segregated Vault Storage

Many international customers elect to have their metals stored in "segregated" vault storage in Salt Lake City, UT.  The nominal storage fees can be paid through your GoldSilver.com Account using a credit card.

Click this link for additional information on 3rd Party Segregated Vault Storage.

Your order will be shipped via registered U.S. Mail, UPS, or Federal Express.

Each package is fully insured and requires a signature upon delivery. Transit time can take an extra 2 to 10 business days, depending on where you live, so, with the exception of backordered items, please allow 5 to 15 business days for your goods to arrive.

Remember, your package is not covered by insurance once it has been signed for. Therefore, if you have left instructions with any carriers or delivery service to leave parcels un-attended or without the need for a signature, or, if you have given instructions to leave your package with someone else such as; a building manager, neighbor, or drop-off location such as Mail Boxes etc., or the UPS Store, etc., you do so at your own risk.

Shipments from GoldSilver.com are fully insured and are sent via either Registered U.S. Mail, UPS, or Federal Express.

Over the years, we have delivered millions of ounces of gold and silver. 

We guarantee all deliveries.

Usually. If this is what you would like, please make sure to provide the exact delivery address that you want us to use  (i.e. no additional street address).   If it turns out that the product you ordered must be shipped by a service other than the USPS then our operations department will contact you to get another address.

Shipments from GoldSilver.com are fully insured and are sent via either Registered U.S. Mail, UPS, or Federal Express. However, shipments are not covered by insurance once they have been signed for. Therefore, if you:

• Have a signature on file with any of the above carriers, or,
• Have left instructions with any carriers or delivery service to leave parcels un-attended or without the need for a signature, or, if you 
• Have given instructions to leave your package with someone else such as; a building manager, neighbor, drop-off locations such as Mail Boxes etc., or the UPS Store, etc., or, if you 
• Have specified a delivery address where a third party may sign for your shipment,
  

Then you do so at your own risk and Gold & Silver, Inc. (GoldSilver.com) will not be liable for any loss or damage.

Yes, customers can alter the shipping address of their domestic order by contacting our office directly. However, this request must be submitted prior to the order entering the shipping requested stage. Once an order has been requested from one of our distribution centers, no changes will be permitted.

International orders can Not have their shipping addresses modified after the purchase is finalized
 

Domestic Shipping

The safest method for shipping precious metals domestically is by U.S. Postal Service Registered Mail.
 
USPS Registered Mail is 99.9% effective and safe. It is the method most often used by diamond dealers, by jewelers, and by precious metals dealers.  Registered Mail requires a signature sign-off every time your parcel is handed off from one Postal Service employee to another.
 
PLEASE NOTE - USPS Registered Mail requires that you use Flat Rate Boxes and brown reinforced gummed tape only.  You can track the date of delivery, delivery attempts, and delivery confirmation online. You can also purchase USPS insurance coverage for up to $25,000 at a cost of $46.85 per box.  Click here for USPS Registered Mail insurance prices.
 
International Shipping
 
If you are shipping internationally you can use FedEx International or UPS International.
 
Preparing Your Shipment
 
Select a sturdy box that is large enough to accommodate the contents.  For large heavy silver shipments it is best to double box your parcel to ensure the box gets to its destination without breaking or tearing open.
 
Use packing materials to make sure the precious metals are held securely in place and do not go rolling around from side to side for this could damage the products and eventually break or tear the parcel.
Crumpled up newspaper packed tightly works fine for securing precious metals in shipment.

Tape packages securely with heavy tape (remember with USPS Registered Mail you must use brown reinforced gummed tape). Be sure your mailing label clearly indicates the recipient address and your return address information. Shipping typically takes five to 15 days for delivery, depending on if you are shipping domestically or internationally.
 
For USPS Registered Mail delivery, your package can be no heavier than 70 pounds and may not measure more than 130 inches in length and girth combined. Additional charges apply for packages larger than 108 inches in combined length and girth. 
 

Buying precious metals from us is kind of like buying a book off Amazon.com, only we sell gold and silver.  You simply select the products you want and click 'Submit Your Order'.  After payment is received we ship them to your house, or hold them in vault storage for you if you would prefer.

No. It's free. 

Yes just click on the "BUY SILVER" or "BUY GOLD" links on our homepage.  The breakdown for each product's price per quantity order is listed on the order form pages.

At checkout the only charges that will be added are shipping, handling, and insurance as well as a processing fee for payment methods other than bank wire transfers.

No. The price you see at the end of the checkout process is the price you pay.

No.  Once the order is confirmed, it is final.

No. Once you have submitted your order, GoldSilver.com has already purchased metals from the wholesale market on your behalf, all prices are locked-in and final, and we have entered into a binding contract.

However, you may sell your metals back to GoldSilver.com at prevailing market rates, and GoldSilver.com will then sell them back to the wholesale market. Should you elect to sell your order back to us, you must do so during normal business hours of 9:00am to 4:45pm Pacific time, Monday through Friday.

The recent economic upheaval has caused a gold and silver rush, which has caused many items to become scarce.  This has happened and will continue to happen with all dealers dependent upon demand.

Spot price can be thought of as an 'industrial wholesale' price for the metal.  Then the mints have to be paid to change it from this form into the products that investors want, so even dealers can't buy these products at the spot price. 

The easiest and cheapest products to make are large bars, like 100 oz. silver bars, or one kilo gold bars, so the premiums above spot price for the larger products are usually the lowest.  The premium above spot price typically rises with the smaller products since there is more work involved in producing them.

 

The U.S. Mint adds what they call 'seigniorage' to all coins they mint. However, you gain back much of the seigniorage when you sell them back to a dealer. 

No. We at GoldSilver.com believe that at this critical time in history everyone should have the safety and potential massive gains in purchasing power that only real money (gold and silver) can provide. 

Yes.  Once your order is placed your price is now locked in regardless of new price movement.

Once you have placed your order the price is locked in and will not change. Payment must be made regardless of price movement.  If payment is not received within 5 days, at our discretion, your order may be canceled and we will charge your credit or debit card for any losses incurred as a result of your placing the order, and then not paying.

Typical losses would include the difference between the original purchase price of your order and the prevailing rate at the time of order cancellation plus the bid/ask spread (the difference between the price at which GoldSilver.com buys from the market and the price at which GoldSilver.com sells into the market), plus a $50 redemption fee. If GoldSilver.com incurs losses exceeding the initial payment fee, it will be calculated, added to your total amount due, and charged to your credit card.

Yes. There have been times when there is a physical shortage of metal. When this happens a backorder situation can develop.

The price is always set upon placing your order no matter if the price rises or falls afterwards.

Also, remember you need to make full payment within 48 hours of placing your order and locking in your price.

No. However, you may sell back your order at prevailing rates. Please call in to get a price quote.

Sales Tax is added on orders under $1500 shipped within the state of California. However, you should consult your tax advisor for specific taxation advice in your jurisdiction. State taxes may be applicable.

No. We are not required to report our sales transactions to the IRS or any other federal, state, or local agencies.

Yes. Each coin or bar carries a statement of weight and fineness that is stamped directly onto it. The coin or bar itself, in effect, bears its own 'certificate'  from whichever mint or refiner produced it.

No, there is no legal limit on how much gold or silver you can own.

No. The $10,000 rule only applies to cash transactions, and GoldSilver.com does not take cash.  So there is no reporting when you buy.

No. No reporting is required to any federal, state, or local government. 

For international shipping we always comply with the US Patriot Act.

Yes. If you hold precious metals bullion as an investment, and later sell it at a profit, you will have a taxable gain.  Consult your tax professional for guidance.

This has never happened to one of our customers.  We only offer products we are certain we can deliver.

Under our backorder program the mints and refineries have never let us down. Every single promised product has been delivered.  However,  there is always the remote possibility that at some point  a mint or refinery could stop producing with little notice.  In this extremely unlikely event we would provide you as similar a product as possible as a replacement.  The premium you paid for your products will be taken into account and credited toward your new replacement order.

Again, the odds of this happening to your order are very small, but this is how it would be handled.

Yes, we hold all checks whether personal check, certified check, or cashier's check for 6 to 8 business, prior to shipping, regardless of when they clear.

Direct bank wire transfer is always recommended. 

Upon execution of your order, our system will email you with all the instructions you will need, along with the ABA routing number, etc. 

Just print it out, and take it with you to your bank.  They know what to do with it and it is very simple. 

The information will also be available to you at any time by logging into your 'Account'. Please make sure that any junk mail filters, or spam filters, have been set to accept emails from GoldSilver.com

PLEASE NOTE: Only one bank wire transfer per order is accepted.  Payments cannot be split for multiple orders nor combined to avoid multiple bank wires transfers.  Thank you.

You must ensure that your payment is remitted to GoldSilver.com within 48 hours. GoldSilver.com reserves the right to cancel your order if payment has not been received by the 5th day.  We recommend bank wires by the end of the next business day or mailing your payment the same day your order is placed and using overnight delivery U.S. Mail, Federal Express, or U.P.S. 

No. We do not accept payments in cash.

Payment in full by credit card is not currently available.

 Click here to see the current payment options available.

Some customers bank wire funds prior to making their purchase.

Please call our office for more information on purchasing without having to use a credit card - 1-888-319-8166 (6:00am-5:00pm Pacific)

To place an order, our online system requires an Initial Payment of 5 to 15% which will be charged to your credit card (Visa, MasterCard, or Discover).

The remaining Payment to GoldSilver.com can be made using either:

• Bank Wire Transfer   (you will be emailed instructions, you must wire funds within 48 business hours)
• Personal Check         (we hold checks for 6 - 8 business days)
• Postal money order   (for orders under $9,000 only)

Please Note:  If your order requires a deposit larger than the limit on your credit card you may bank wire transfer funds in advance of placing your order.  GoldSilver.com will not hold advanced funds for more than 5 business days. If you would like more information about this option simply ask our operations department at 888.319.8166 ext #2 or 1.310.566.0730 ext #2

Absolutely. A dealer's job is to buy from and sell to the public.

You will need a GoldSilver.com account to sell precious metals to us.

Simply email or call us at 1.888.319.8166 and ask for a bid price on the product and amount you would like to sell.  We can give you a price quote within minutes.  You can either accept or decline our offer and we will go from there.   

If you accept the bid price we offer, we will lock in the price that moment.  We will give you an address to ship your metals to.  

Customers are required to email sellbacks@goldsilver.com with all parcel(s) tracking numbers within 24 business hours of the sellback contract's inception.

Customers who do not comply with this requirement may have their transactions canceled. Please see our market loss policy regarding our cancellation terms and agreements.

Once delivery and verification of your precious metals have been made, we will either mail you a check or bank wire transfer funds to your account according to our policy and your instructions. 

The total amount of time this process takes spans from a few days to up to two weeks dependent upon where your gold and or silver is located.

Again, all prices will be locked in the moment you sell to us, regardless of what happens in the market.

When completing the sellback process you may select one of the following payment methods which best suit your needs.

Payment Options for Domestic Sellbacks:

     1. Bank Wire - a $25.00 (USD) fee will be deducted.
     2. FedEx Overnight - a $35 (USD) overnight fee will be deducted.
     3. Check sent via USPS First Class Mail.

Payment Option for International Sellbacks:

     1. Bank Wire - a $25.00 (USD) fee will be deducted.

Payments are generally released within 3-5 business days after receiving and or once the transfer of title on the contracted precious metals has taken place. 

The recent economic upheaval has caused a gold and silver rush, which has caused many items to become scarce.  This has happened and will continue to happen with all dealers dependent upon demand.

The spot prices for gold and silver are set by millions of traders buying and selling futures contracts, which are contracts to deliver gold or silver at some future date (in other words, gold or silver IOUs).  

The U.S. Mint adds what they call 'seigniorage' to all coins they mint. However, you gain back much of the seigniorage when you sell them back to a dealer. 

That is entirely up to you, but with the current state of the world economy we believe it is extremely important to be invested in the safety of precious metals.

No. We at GoldSilver.com believe that at this critical time in history everyone should have the safety and potential massive gains in purchasing power that only real money (gold and silver) can provide. 

Yes, if they are government issued bullion coins with a face value. 

Gold is measured in Troy ounces.

One troy ounce is equal to 31.104 grams.

1kg of gold = 32.15 troy ounces

Canadian Maple Leaf Box Measurement:

10 in long X  8 in wide X  5 in deep
25 cm long X 20 cm wide X 12 cm deep
35 lb or 16 kg roughly

American Silver Eagle Box Measurement:

15 in long X 8.5 in wide X 4.5 in deep
38 cm long X  22 cm wide X  11 cm deep
35 lb or 16 kg roughly

Austrian Philharmonic Box Measurement:

8.5 in long X 8.5 in wide X 4 in deep
22 cm long X  22 cm wide X  10 cm deep
35 lb or 16 kg roughly

Yes, customers are welcome to visit their vault storage facility. 

Approximately 2 weeks when supply is normal.  Lead times for orders to arrive in the vault/depository can take longer if there are backorders.

VAULT STORAGE CERTIFICATE:  you will receive a certified legal document confirming your holdings at the vault, they are signed and mailed by the vault supervisor approximately 30 days from the time customer products arrive at the depository.

Domestic clients receive 3rd party vault storage certificates signed by the vault supervisor as well as hard copy invoices via GoldSilver.com for storage fees (US postal service mail).
 
International clients are emailed scanned 3rd party vault storage certificates signed by the vault supervisor.  International clients are also emailed monthly invoices for storage fees. 

All customers may pay for storage fees in the "My Account" section of GoldSilver.com or in advance by bank wire.

Payments for the monthly storage fees are paid online using the My Account section.

Clients may always elect to pay for storage fees in advance.

Yes, customers can ship precious metals into Vault Storage as long as the following three conditions are met:

1. All precious metals a customer transfers into Vault Storage must be approved by a GoldSilver.com representative prior to shipping the product.
2. Only specific products that GoldSilver.com sells are permitted to be stored in Vault Storage.
3. Customers can only ship precious metals into Vault Storage within 30 days of their first purchase.

Any precious metals shipped to Vault Storage without meeting these conditions will be returned to sender.

All standard shipping, handling, and insurance fees are applicable to products that are shipped out of vault storage.

Domestic shipping, handling, and insurance fees come to .9% of precious metals value.  For example if one was shipping $25,000 worth of gold and silver from vault storage to their home in the United States the shipping, handling, and insurance fees would come to $225.

If you are shipping holdings out of vault storage internationally your shipping, handling, and insurance fees can be found by clicking this link.