How to Buy Gold and Silver
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How do I open an account with GoldSilver.com?
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Click the My Account or Create Account link, follow the steps to get your account set up and you can start investing in precious metals today.
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What are benefits to having a GoldSilver.com account?
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Opening a secure online account will allow you to do the following
- Place orders for precious metals 24 X 7.
- Potentially qualify for the GoldSilver Insider Program.
- View or change your account information.
- View your orders and track your status.
- Compare previous purchases to the live sellback offers.
- Access your historical transactions for cost basis.
- Receive weekly newsletters and important notifications from Mike Maloney.
- Much, much more!
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Where is your corporation located?
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Our Offices are located in Santa Monica, California.
Our Mailing Address is:
Gold & Silver, Inc.
PO Box 1129
Santa Monica, CA 90406
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Why Should I do business with GoldSilver.com?
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Here at GoldSilver.com we are cycles investors, gold and silver is where we are invested. Our expertise in measuring both past and current gold/silver markets should help us time this bull market profitably.
While we believe we are FAR from it, when our measurements indicate we are near the top of this precious metal bull, we will be issuing a private newsletter to our GoldSilver Insiders disclosing what we are doing with our gold and silver investments.
This could make the difference of millions!
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Are you with The Better Business Bureau (BBB)?
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Yes we are, please click here for our BBB page.
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How do I become a GoldSilver Insider?
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There are three ways to become an Insider:
1. Purchase 500+ ounces of silver
2. Purchase 10+ ounces of gold
3. Purchase the Insider Program outright
If you are going with option 1 or 2 please note that all the metals do not need to be bought in a single order.
For a breakdown of all the benefits of being a GoldSilver Insider click here.
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How long will it take to get my package?
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Upon full receipt of your payment we will request shipment from one of our strategically located distribution centers. Additionally on each item description page there will be an estimated ship date of when we expect the item to be sent out by.
Backordered/Delayed Items Excluded: Orders are normally shipped within 1 to 4 business days from when they are requested from their respective depository. International orders are normally shipped within 6 to 8 business days after full receipt of payment has been made.
You will receive tracking information for your packages via email.
Delivery of your package can be expected on average within 5 to 10 business days of shipment. At times, we may send your items in multiple packages to complete the order.
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What if the products I order are backordered?
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If you have ordered a product that is backordered, delivery times will be adjusted accordingly.
You will see the backorder status while placing your order, and you will receive an email confirmation, reiterating the backorder status, once the order is submitted.
Please note at GoldSilver.com your order and purchase price is guaranteed.
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Do you ship internationally?
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GoldSilver.com can ship anywhere in the United States as well as over 40 countries worldwide.
For a list of international countries we ship to please click this link.
We Also Offer Third Party Segregated Vault Storage
Many international customers elect to have their metals stored in "segregated" vault storage in Salt Lake City, UT. The nominal storage fees can be paid through your GoldSilver.com Account using a credit card.
Click this link for additional information on 3rd Party Segregated Vault Storage.
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How is my order shipped?
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Your order will be shipped via registered U.S. Mail, UPS, or Federal Express.
Each package is fully insured and requires a signature upon delivery. Transit time can take an extra 2 to 10 business days, depending on where you live, so, with the exception of backordered items, please allow 5 to 15 business days for your goods to arrive.
Remember, your package is not covered by insurance once it has been signed for. Therefore, if you have left instructions with any carriers or delivery service to leave parcels un-attended or without the need for a signature, or, if you have given instructions to leave your package with someone else such as; a building manager, neighbor, or drop-off location such as Mail Boxes etc., or the UPS Store, etc., you do so at your own risk.
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Can you ship my order to a post office box?
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Usually. If this is what you would like, please make sure to provide the exact delivery address that you want us to use (i.e. no additional street address). If it turns out that the product you ordered must be shipped by a service other than the USPS then our operations department will contact you to get another address.
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What if I authorize someone else to receive my package?
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Shipments from GoldSilver.com are fully insured and are sent via either Registered U.S. Mail, UPS, or Federal Express. However, shipments are not covered by insurance once they have been signed for. Therefore, if you:
• Have a signature on file with any of the above carriers, or,
• Have left instructions with any carriers or delivery service to leave parcels un-attended or without the need for a signature, or, if you
• Have given instructions to leave your package with someone else such as; a building manager, neighbor, drop-off locations such as Mail Boxes etc., or the UPS Store, etc., or, if you
• Have specified a delivery address where a third party may sign for your shipment,
Then you do so at your own risk and Gold & Silver, Inc. (GoldSilver.com) will not be liable for any loss or damage.
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May I change the shipping address on my order after I finalized my purchase?
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Yes, customers can alter the shipping address of their domestic order by contacting our office directly. However, this request must be submitted prior to the order entering the shipping requested stage. Once an order has been requested from one of our distribution centers, no changes will be permitted.
Orders funded with a 100% credit card payment can only be changed to the billing address of the card used.
International orders cannot have their shipping addresses modified after the order is placed.
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How are shipping costs calculated?
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The cost for domestic shipping is based on the value of metals in your order. To calculate this you can take 0.9 % (.009) of the metal value or $25.95, whichever is higher would be your shipping cost.
To view shipping costs for international orders please click here
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Can my order be held and shipped at a later date?
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Orders cannot be held for delayed shipment. Your order will ship on or near the estimated ship date detailed on your order.
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Why should I buy gold and silver?
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We believe everyone should have gold and silver in their own private possession, where they can lay their hands on it, because:
- - They are safe haven investments that rise during economic upheaval, war, terrorism, and natural disaster.
- - They have a proven track record of performing well in inflation or deflation.
- - For 5,000 years, gold and silver are the only assets that have never failed.
- - They are tangible assets of inherent value.
- - Their purchasing power can never fall to zero.
- - They are the only financial assets that can be completely private, and not part of the financial system. Even real estate requires the financial system to transfer title. Gold and silver do not.
- - They are one of the few financial assets that are not simultaneously someone else's liability. Stocks, bonds, and derivatives like futures and options, require the performance of someone else. Even cash requires the performance of the government issuing it. In other words, if a government fails, so too does their currency. Gold and silver never fail.
- - They can be wholly owned. You can never really own real estate for instance, if you think you can, just try not paying your property taxes for a few years.
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Does it cost anything to open a GoldSilver.com account?
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No. It's free.
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Do you have quantity discounts?
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Yes just click on the "BUY SILVER" or "BUY GOLD" links on our homepage. The breakdown for each product's price per quantity order is listed on the order form pages.
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Are there any additional charges?
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At checkout the only charges that will be added are shipping, handling, and insurance as well as a processing fee for payment methods other than bank wire transfers.
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Can I change my order after my order is confirmed?
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No. Once the order is confirmed, it is final.
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Can I cancel my order?
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No. Once you have submitted your order, GoldSilver.com has already purchased metals from the wholesale market on your behalf, all prices are locked-in and final, and we have entered into a binding contract.
However, you may sell your metals back to GoldSilver.com at prevailing market rates, and GoldSilver.com will then sell them back to the wholesale market. Should you elect to sell your order back to us, you must do so during normal business hours of 9:00am to 4:45pm Pacific time, Monday through Friday.
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Why is your price higher than the spot price?
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Spot price can be thought of as an 'industrial wholesale' price for the metal. Then the mints have to be paid to change it from this form into the products that investors want, so even dealers can't buy these products at the spot price.
The easiest and cheapest products to make are large bars, like 100 oz. silver bars, or one kilo gold bars, so the premiums above spot price for the larger products are usually the lowest. The premium above spot price typically rises with the smaller products since there is more work involved in producing them.
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Why are U.S. Eagles and Canadian Maple Leaves so expensive?
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The U.S. Mint adds what they call 'seigniorage' to all coins they mint. However, you gain back much of the seigniorage when you sell them back to a dealer.
When purchasing back from retail customers, all dealers typically pay more for Eagles and other legal tender bullion coins over common bullion products.
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Do you carry other precious metals such as platinum, palladium, or rhodium?
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No. We at GoldSilver.com believe that at this critical time in history everyone should have the safety and potential massive gains in purchasing power that only real money (gold and silver) can provide.
Only gold and silver are money. Platinum, rhodium, and palladium are commodities only.
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Are my prices locked in when I place my order?
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Yes. Once your order is placed your price is now locked in regardless of new price movement.
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Can I return my order?
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No. However, you may sell back your order at prevailing rates. Please call in to get a price quote.
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Do you charge sales tax?
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There is no sales tax added to our bullion products, because of this we are not able to ship bullion orders under $1500 to California.
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Do you report my purchase of precious metals to the IRS?
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No. We are not required to report our sales transactions to the IRS or any other federal, state, or local agencies.
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Do bullion coins come with a certificate of authenticity?
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Yes. Each coin or bar carries a statement of weight and fineness that is stamped directly onto it. The coin or bar itself, in effect, bears its own 'certificate' from whichever mint or refiner produced it.
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If I buy $10,000 or more of gold or silver, is it reported?
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No. The $10,000 rule only applies to cash transactions, and GoldSilver.com does not take cash. So there is no reporting when you buy.
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Do I have to report my gold coin purchases to the Government?
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No. No reporting is required to any federal, state, or local government.
For international shipping we always comply with the US Patriot Act.
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Do I have to pay taxes if I sell my bullion coins for a profit?
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Yes. If you hold precious metals bullion as an investment, and later sell it at a profit, you will have a taxable gain. Consult your tax professional for guidance.
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How do I Bank Wire Transfer funds?
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Upon execution of your order, our system will email you with all the instructions you will need, along with the ABA routing number, etc.
Just print it out, and take it with you to your bank. They know what to do with it and it is very simple.
Please make sure that any junk mail filters, or spam filters, have been set to accept emails from GoldSilver.com
PLEASE NOTE: Only one bank wire transfer per order is accepted. Payments cannot be split for multiple orders nor combined to avoid multiple bank wires transfers. Thank you.
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When do you require payment for my order?
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Clients must initiate their full payment within 48 business hours. It may take an additional 24 – 48 hours for GoldSilver.com to confirm receipt of a payment after it has been transmitted. All default orders are subject to our market loss policy plus a $200 redemption fee.
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Is there a discount for paying by cash?
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No. We do not accept payments in cash.
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What credit cards do you accept?
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For credit card/bank wire combo payments we accept Discover, Visa, MasterCard, and American Express for your 5% down payment.
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Will you buy back my bullion if the market price goes way up?
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Absolutely. A dealer's job is to buy from and sell to the public.
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How do I sell to GoldSilver.com?
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You can sell silver and/or gold bullion coins and bars by contract to GoldSilver.com online during operating hours.
GoldSilver.com is a market maker for all gold and silver bullion products we sell online. We always offer our customers live competitive bid prices. Proceeds from your sale of goods will be mailed by check and or executed by bank wire transfer within 3 business days of your shipment’s arrival and verification.
Customers are providedgiven a confirmation contract number for each sellback contract they enter.
Customers are emailed a Sellback Document with final transaction details, our shipment address, and final instructions attached. Please include a copy of the SellBack Document with your precious metals shipment.Customers are required to login to their GoldSilver.com account and open the “Sellback Contract”, to enter the carrier and with all parcel(s) tracking number for each parcel within 1 business days of the sellback’s contract inception's .
Customers who do not comply with this requirement may have their transactions cancelled. Please see our Market Loss Policy (#4) regarding our cancellation terms and agreements.
Once delivery and verification of your precious metals have been made, you will either be mailed a check or bank wire transferred funds according to our policy and or your choice. and your instructions.
The total amount of time this process takes spans from a few days to up to 2 weeks dependent upon where your gold and or silver bullion is located and being shipped from.
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Are there any fees when selling to GoldSilver.com?
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When completing the sellback process you may select one of the following payment methods which best suits your needs.
Payment Options for Domestic Sellbacks:
1. Bank Wire - a $25.00 (USD) fee will be deducted.
2. Check sent via USPS First Class Mail- No charge.
Payment Option for International Sellbacks:
1. Bank Wire - a $25.00 (USD) fee will be deducted.
Please note that storage fees may be deducted from your sellback if you are behind on your payments or removing all your metals out of storage.
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When will I receive my payment?
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Payments are generally released within 3-5 business days after receiving and or once the transfer of title on the contracted precious metals has taken place.
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What is the 'Spot Price'?
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The spot prices for gold and silver are set by millions of traders buying and selling futures contracts, which are contracts to deliver gold or silver at some future date (in other words, gold or silver IOUs).
It is also the price that large industrial users and the mints pay before converting gold and silver into the items we carry at GoldSilver.com
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Why are U.S. Eagles and Canadian Maple Leaves so expensive?
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The U.S. Mint adds what they call 'seigniorage' to all coins they mint. However, you gain back much of the seigniorage when you sell them back to a dealer.
When purchasing back from retail customers, all dealers typically pay more for Eagles and other legal tender bullion coins over common bullion products.
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How much should I invest into precious metals?
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That is entirely up to you, but with the current state of the world economy we believe it is extremely important to be invested in the safety of precious metals.
Michael Maloney believes now is the opportune time to be invested into gold & silver for both protection and growth and puts his money where his mouth is. He is 100% invested in the precious metals sector.
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Do you carry other precious metals such as platinum, palladium, or rhodium?
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No. We at GoldSilver.com believe that at this critical time in history everyone should have the safety and potential massive gains in purchasing power that only real money (gold and silver) can provide.
Only gold and silver are money. Platinum, rhodium, and palladium are commodities only.
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Are bullion coins legal tender?
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Yes, if they are government issued bullion coins with a face value.
The nominal face value allows the coins to travel across national borders with less taxation or fees otherwise imposed by many countries on bullion bars and rounds.
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How many ounces are in one kilo of gold?
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Gold is measured in Troy ounces.
One troy ounce is equal to 31.104 grams.
1kg of gold = 32.15 troy ounces
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How big is a case of Silver Eagles - Canadian Maples - Austrian Philharmonics?
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Canadian Maple Leaf Box Measurement:
10 in long X 8 in wide X 5 in deep
25 cm long X 20 cm wide X 12 cm deep
35 lb or 16 kg roughly
American Silver Eagle Box Measurement:
15 in long X 8.5 in wide X 4.5 in deep
38 cm long X 22 cm wide X 11 cm deep
35 lb or 16 kg roughly
Austrian Philharmonic Box Measurement:
8.5 in long X 8.5 in wide X 4 in deep
22 cm long X 22 cm wide X 10 cm deep
35 lb or 16 kg roughly
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What is a troy ounce?
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A single troy ounce is equal to 1.097 ounces or 31.104 grams.
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Can GoldSilver.com store my gold and/or silver for me?
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Yes. Just select the segregated vault storage option as you are going through the ordering process.
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Am I allowed to visit my precious metals in vault storage?
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Yes, customers are welcome to visit their vault storage facility. However, an appointment must be requested through a GoldSilver.com representative. Simply contact us to do so. Your request and all required documentation must be fully submitted and approved prior to the date of visitation to your specific storage facility.
Please note that visitation fees may apply. Currently there are no visitations allowed for the Salt Lake City storage facility.
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When will my products arrive in storage?
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Approximately 5-8 business days after your actual ship date.
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When will I receive my Vault Storage Certificate?
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VAULT STORAGE CERTIFICATE: you will receive a certified legal document confirming your holdings at the vault, they are signed and mailed by the vault supervisor approximately 30 days from the time customer products arrive at the depository.
Domestic clients receive 3rd party vault storage certificates signed by the vault supervisor and sent through USPS.
International clients are emailed scanned 3rd party vault storage certificates signed by the vault supervisor.
Invoices will be sent via email for storage fees. All customers may pay for storage fees in the "My Account" section of GoldSilver.com or in advance by bank wire.
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How do I pay for my Storage?
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Payments for the monthly storage fees are paid by credit card online using the My Account section. Simply login and click the Storage Payments tab to view your storage invoices.
Clients may elect to setup a recurring payment or pay for storage fees in advance with a bank wire.
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Can I ship precious metals from my home possession into Vault Storage?
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No. Metals in your possession will not be allowed into the master/sub-account storage facilities.
Please note that metals in your possession may be shipped into private storage facilities.
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What are the fees to ship out of vault storage?
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All standard shipping, handling, and insurance fees are applicable to products that are shipped out of vault storage.
Domestic shipping, handling, and insurance fees come to .9% of precious metals value. For example if one was shipping $25,000 worth of gold and silver from vault storage to their home in the United States the shipping, handling, and insurance fees would come to $225.
If you are shipping holdings out of vault storage internationally your shipping, handling, and insurance fees can be found by clicking this link.
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Can I personally pick up my metals from vault storage?
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Yes. If you are using one of our master/sub-account storage facilities please contact us to schedule your pickup appointment. Fees may apply for pickup.
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Have Questions?
are available to help.
Testimonials
" What sets Mike apart from the pack is his uncanny ability to connect the dots. Mike isn't just a smart person. He is a visionary who can take a large amount of informatio..."
" Mike is not just a historian. He is an expert. Specifically, he is an expert on gold and silver."
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