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Credit Card Crisis: Fed Warns of Highest Consumer Distress in 12 Years

Consumer financial distress is at its worst level in 12 years according to the Federal Reserve Bank of Philadelphia, with over 11% of Americans making only minimum payments on credit cards and delinquencies hitting record highs.

This crisis stems from years of above-target inflation that has outpaced wage growth, forcing many to rely on credit cards for essential expenses.

A recent survey found one-third of Americans use credit cards to make ends meet, with many maxing out their cards. With interest rates averaging 21.37%, minimum payments barely cover interest charges.

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Mary

Samantha is wonderful. I was nervous about spending a chunk of money. I asked her to `hold my hand’ and walk me through making my purchase.  
She laughed and guided me through, step by step. She was so helpful in explaining everything... 

A. Howard

Travis was amazing! I was having difficulty with a wire transfer of my life’s savings, and I was very worried that I might not be able to receive it all. My husband just passed away and I’ve been worried about these funds along with grieving for 8 months. As soon as I got connected with Travis, my concerns were immediately addressed and he put me at ease. The issue was resolved within days. He even called me back with updates to keep me in the loop about what was going on with the funds. I am so grateful for a customer representative like Travis. He really cares for his clients.

Sam was also very helpful! I called and was connected to Sam within 30 seconds. She helped me with a fee that was charged to my account. She had a great attitude and took care of the fee quickly.

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