This Service Agreement (the "Agreement") governs your use of the GoldSilver.com™ website, services and products (“GoldSilver”).
We stand behind every product we sell, and guarantee the authenticity of all our products.
The Agreement serves as a reference guide to provide the Customer ("you" or "your") with a concise and comprehensive understanding of the policies and procedures for utilizing the GoldSilver.com website, any affiliated website, any of the informational services provided by Goldsilver.com, and for the purchasing, selling and storing of precious metals with Silver & Gold, Inc. dba GoldSilver.com ("GoldSilver", "we", "us" and "our") via the GoldSilver.com website(s), application(s), telephone or e-mail.
Non-registered users may only access and utilize the public portions of the GoldSilver.com website subject to the terms of this Agreement. In order to access the remaining features of the GoldSilver.com website or to purchase from or sell precious metals to GoldSilver you will have to become a member of GoldSilver.com by registering and creating a GoldSilver.com account. When you create your account, you must provide accurate and complete information, and keep that information updated. You are solely responsible for maintaining the confidentiality of your user name and password and for any and all activities (including purchases) that are conducted through your account. Further, you are responsible for any fees or charges incurred to your account by accessing GoldSilver.com through an Internet access provider or other third party service. You agree to keep all privileged information strictly confidential; this expressly includes all electronic or telephonic communications between you and GoldSilver, access to your account and any information accessible through your account. A GoldSilver account may be registered only to a unique user and only the registered user may access the account; multiple persons are expressly prohibited from registering a single shared account. You may never use another user's account nor may you allow another to use your user account. Your account is not transferable to any third party.
3. YOUR INVESTMENT ACKNOWLEDGEMENTS, REPRESENTATIONS AND WARRANTIES
You acknowledge that investing in precious metals involves risks and may not be suitable for everyone. You are therefore urged to consult with your own financial advisor(s) before making a decision. Past performance is not necessarily indicative of future results. Investing in precious metal(s) often involves a degree of risk that makes them unsuitable for certain individuals. You should carefully consider the suitability of precious metals as a personal investment choice before making any decisions that may affect your financial situation. GoldSilver makes no recommendations, projections, representations, or guarantees with respect to future prices, or performance of precious metals. Precious metals are not FDIC insured and may lose value.
You acknowledge that you are subject to a variety of risks, which risks are beyond the control of GoldSilver, and you also acknowledge that GoldSilver is not liable or responsible for those risks. Those risks include, without limitation, risks associated with the price volatility of the products, particularly precious metals. Under certain market or other conditions (such as technological or other disruptions), you may not be able to liquidate the purchased products or, liquidate the purchased products at prices acceptable to you.
4. ABSENCE OF RELATIONSHIP
You represent and warrant to GoldSilver that you have sufficient experience and knowledge to make informed decisions to purchase from or sell precious metals to GoldSilver. You acknowledge that you are making all of your own decisions in connection with purchases or sales and that you have not relied on any information made available by GoldSilver, including without limitation GoldSilver.com or affiliate websites, and that GoldSilver is not making any recommendation with respect to such purchases or sales. You further acknowledge that there is no fiduciary duty between you and GoldSilver. The sole relationship between you and GoldSilver is purchaser-seller relationship. No other relationship, including, without limitation, any agent-principal relationship, any advisor-advisee relationship, any employee-employer relationship, any franchisee-franchisor relationship, any joint venture relationship or any partnership relationship, exists between you and GoldSilver.
5. PURCHASING AND SELLING PRECIOUS METALSA. Purchasing from GoldSilver. You may purchase precious metals from GoldSilver as an individual, LLC, Corporation, Trust or through your IRA account using U.S. dollars. All individual purchases are transacted via Goldsilver.com, by telephone or e-mail. You acknowledge that prices for precious metals change throughout the day and that the prices charged by GoldSilver reflect live market prices and therefore all sales are final and cannot be canceled, refunded or returned. Payment in full for orders must be initiated within one (1) business day (Monday through Friday, Pacific Time Zone, USA) from the date your purchase is confirmed (the "Order Date"). Payments sent by wire transfer must be sent by the end of the next business day and before the close of your bank's wire transfer cutoff time for that day. The latest a bank wire transfer can be executed for the same day is 5:00 PM EST, however it is your responsibility to know the hours during which your bank performs wire transfers. Payments made by personal check must be sent and post marked within two (2) business days. Personal checks are held for five (5) business days before the order can be shipped. If your payment is not received within eight (8) business days of the Order Date, GoldSilver may implement its Market Loss Policy (as defined below) and shall have the right to apply your initial payment against the amount owed to us. Furthermore, you agree that we may charge your credit or debit card and/ or receive compensation for losses resulting from a defaulted IRA order pursuant to our Market Loss Policy. GoldSilver provides a 2 way market in which you, at your sole discretion, may choose to sell approved gold and/ or silver back to us at our currently offered rates as detailed on the Sell Gold & Silver page and GoldSilver.com Sellback Policy.
B. Selling to GoldSilver. You acknowledge that GoldSilver's sellback policy is entirely voluntary and non-exclusive. This means that you may elect to sell product purchased from us to any interested party, including at your sole discretion, back to GoldSilver in accordance with the GoldSilver.com Sellback Policy. All sales to GoldSilver are transacted via your account with Goldsilver.com, by telephone or e-mail. All sales are final and cannot be canceled. A sale is final and the agreement shall be binding when the price and type of precious metal(s) have been locked-in by GoldSilver. In the event you breach the agreement, GoldSilver may implement its Market Loss Policy pursuant to this agreement. The items eligible for sale to us must be a product of like-kind that we carry, in new condition and in increments that we sell at Goldsilver.com. We reserve the right to charge an assay fee to verify the purity and authenticity of the product that may be charged against the final sellback price. When selling to GoldSilver, we will provide you with a "Sellback Contract" which will include any fees that may be associated with selling back and must be completed, with the product shipped, within one (1) business day of the contract's formation. GoldSilver will provide payment by check or bank wire transfer; bank wire transfers are subject to a one-time transactional fee pursuant to our current policy. The full terms of the agreement are located on the Sell Gold & Silver page and GoldSilver.com Sellback Policy, which is incorporated here by this reference. We reserve the right to terminate this policy at any time without notice.
C. Electronic Order Risks. Order entry systems have been designed to provide an efficient and dependable method for entering orders. Commercial internet service providers are not 100% reliable and a failure by one or more of these providers may affect internet-based order entry. You acknowledge that the order entry system is an electronic mechanical system and as such may be subject to failure beyond the control of GoldSilver. Therefore, GoldSilver shall not be responsible for errors, negligence, inability to execute orders, delays in transmission, delivery or execution of order due to breakdown or failure of transmission or communication facilities, or to any other cause beyond GoldSilver's control or anticipation. You acknowledge that pricing or typographical errors may occur and that therefore, in the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, GoldSilver reserves the right, at our sole discretion, to refuse or cancel any orders placed for said products. Furthermore, GoldSilver reserves the right to deny any internet trade's confirmation due to market volatility and/ or unusual circumstances or conditions. This includes, without limitation, unexpected unavailability of products.
D. Export Compliance. Every product that GoldSilver sells is subject to all U.S export laws. No products may be exported to a national or resident of any country to which the U.S has embargoed goods. Additionally, no products may be exported to anyone on the U.S Department of the Treasuary's Office of Foreign Asset Control's list of Specially Designated Nationals or the U.S Commerce Department Bureau of Industry and Security's Table of Denial Orders.
E. Death. In the event of your death, GoldSilver will require full documentation of your property interest retained by GoldSilver and proof of death. Proof of death must be an official government document issued by the proper legal authority. Upon confirmation of your death, GoldSilver will freeze your account and to the extent required by law, GoldSilver will act in accordance with the conditions set out in your will, or as instructed by the trustee of your estate. GoldSilver shall be entitled to collect reasonable fees to provide this service. It is your sole responsibility to ensure that such documentation will be provided for in the event of your death.
F. Customer Responsibility For Taxes, Tariffs and Duties. You acknowledge that you are solely responsible for all taxes, tariffs and duties that may be incurred as a result of purchase from or sale to us. GoldSilver will only collect taxes, tariffs and duties on transactions to the extent explicitly required by law. It is your responsibility to be aware and properly address any taxes, tariffs and duties to which you may be subject by any local, state and/ or federal governments. If you have any questions about taxes, tariffs and duties, you should consult a tax or other professional about your unique circumstances. GoldSilver does not represent to provide advice or recommendations about your specific taxes, tariffs and duties and any statements made by us are only for the purpose of raising issues for you to discuss with your tax or other professional.
6. RETURNS & MARKET LOSS POLICY
Upon securing a purchase from or sale to GoldSilver of any product priced using the spot price of metals, your order is binding and cannot be canceled.
Should you fail to meet your obligation, whether purchasing from or selling to GoldSilver, you will forfeit any deposit made on the transaction.
Further, we may at our sole discretion redeem the products or reverse the wholesale order at then current market prices. You shall be responsible for any losses suffered by GoldSilver, all additional charges arising as a result of the redemption, and a single Redemption Fee of four hundred and seventy-five United States dollars ($475.00 USD) per transaction.
Without limiting any other rights and remedies available to GoldSilver, you authorize GoldSilver to deduct any losses, additional costs and/or the Redemption Fee from your account, or to charge these payments to the card used to secure your order. If you do not have a positive balance in your account, and we are unable to successfully charge a card, you agree to make this payment to GoldSilver immediately upon receipt of an invoice or other written notice from GoldSilver.
Any market gains at the time of redemption shall remain the sole property of GoldSilver.7. STORING PRECIOUS METALS
You are solely responsible for the storage of your metals. We recommend you exercise caution and discretion when deciding on your method of storage. GoldSilver assumes no responsibility after good delivery of product(s) for any consequence resulting from storing your metals whether home delivered, with any IRA custodian / facility, or through the use of professional storage services listed on our website. Storage options available through GoldSilver are only available for bullion products sold by us. In the event you choose to store your metals with one of our listed providers, you must first read and agree to the terms and conditions set forth in the specific Third Party Storage Agreement. GoldSilver will have a fee arrangement with the storage facility through which we receive compensation for servicing your account. In the event GoldSilver needs to change depositories for its Master/Sub-Accounts, you will be notified of the new depository location within 30 calendar days.
In the event that you are delinquent on your storage accounts, i.e. storage fees have not been paid up to date, GoldSilver will notify you of your obligation to pay for storage. Where an account is at least 90 days past due, we are entitled to liquidate metals as necessary to cover the amount owed by you, and/or cancel and liquidate the account in its entirety (with balance to be maintained in US Dollars, bearing no interest, until such time as it can be returned), pursuant to our Vault Storage Agreement, incorporated here by reference.
8. THE GOLDSILVER INSIDER PROGRAM
The GoldSilver Insider Program provides qualifying Insider Program Members, for the life of the account, with exclusive access to non-personalized educational information, selected insights into the current precious metal strategies being executed by Mike Maloney, and exclusive discounts on GoldSilver and third-party products.
All information, strategies or communications made through the GoldSilver Insider Program are for informational purposes only and participants in the GoldSilver Insider Program reaffirm the acknowledgements, representations, warranties and absence of a personal financial relationship or fiduciary duty pursuant to this Agreement.
Access to the GoldSilver Insider Program will automatically be granted to a GoldSilver registered user who meets one of the following requirements, subject to change without notice, as currently published, at any time over the life of the account:
- Purchase at least 500 ounces of silver through GoldSilver; or,
- Purchase at least 10 ounces of gold through GoldSilver.
Pursuant to the terms of registration, you agree not to share your user account with any other person. Access to GoldSilver Insider Program is personal to you and you may not assign any of your rights or obligations under this agreement to anyone. You may not (i) republish, quote, modify, reproduce, duplicate, or distribute copies of any of the information or content made available through the Insider Program; (ii) create derivative works from Insider Program content; (iii) rent, loan, lease, sublicense, transfer, network, reproduce, display, distribute, or otherwise make any of the Insider Program information or content available to any third party. You acknowledge that any unauthorized use of GoldSilver's Insider Program content and offers is strictly prohibited and that such unauthorized use will cause substantial economic damage and losses to GoldSilver. All content is copyrighted by GoldSilver and protected by the domestic and international copyright laws. All rights reserved. GoldSilver reserves the right to modify or terminate the GoldSilver Insider Program in its sole and absolute discretion.
9. NOTICE AND USE OF INTERNET FOR COMMUNICATION
Consistent with the terms of Registration and Privacy, you agree that we may rely on any instructions or communications from your account as authentic and coming directly from you.
By providing GoldSilver.com your email address, you consent to our using the email address provided by you to send you service-related notices, including any notice required by law, in lieu of written communication by postal mail. We may use your email address to send you other messages, including changes to GoldSilver.com features and special offers. You may also unsubscribe to certain email communications at any time.
You acknowledge that it is your responsibility to have reliable e-mail services and that our messages will be transmitted to you without interference and that you will not attempt to circumvent receipt of any communications. Therefore, we are entitled to rely on your receipt of messages from us; and that any future access of the GoldSilver.com website, GoldSilver products, services or contact with GoldSilver shall constitute acceptance of our most current terms. It is your responsibility to update us for any changes to your email and to ensure that any communications from us will be received by you.
10. CODE OF CONDUCT
Using the GoldSilver.com website or any of GoldSilver's products or services, you agree not to: (a) restrict or inhibit any other visitor or member from using any GoldSilver.com product or service, including, without limitation, by means of "hacking" or "cracking" or defacing any portion of the GoldSilver.com website; (b) use the GoldSilver.com website or any GoldSilver.com product or service for any unlawful purpose; (c) express or imply that any statements you make are endorsed by us, without our prior written consent; (d) transmit (i) any content or information that violates any law or regulation or is fraudulent, threatening, harassing, abusive, libelous, defamatory, obscene or otherwise objectionable, or infringes on our or any third party's intellectual property or other rights; (ii) any material, non-public information about companies without the authorization to do so; (iii) any trade secret of any third party; or (iv) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communication (except as otherwise expressly permitted by us); (e) engage in spamming; (f) transmit any software or other materials that contain any virus, worm, time bomb, Trojan horse, or other harmful or disruptive component; (g) modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of any of the GoldSilver.com website; (h) remove any copyright, trademark, or other proprietary rights notices contained in the GoldSilver.com website; (i) "frame" or "mirror" any part of the GoldSilver.com web site without our prior written authorization; (j) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of any GoldSilver.com product or service or its contents; (k) harvest or collect information about visitors to or members of GoldSilver.com without their express consent; (l) or permit anyone without an account or subscription to use any GoldSilver.com product or service through your subscription, user name or password. While using the GoldSilver.com website, or GoldSilver products or services you agree to comply with all applicable laws, rules and regulations.
11. INTELLECTUAL PROPERTY RIGHTS
All content contained on GoldSilver.com website or otherwise provided to you by GoldSilver such as text, graphics, logos, icons, images, articles, audio and video clips, digital downloads, data compilations, charts and software (collectively, "Content"), is our property or the property of our licensors or licensees, and the compilation of the Content on the Website is our exclusive property, protected by the United States trademark and copyright laws. All software used on the GoldSilver.com website is our property or the property of our software suppliers and protected by United States trademark and copyright laws.
Any trademarks, service marks, graphics, logos, page headers, icons, scripts and trade names (the "Marks") contained on the GoldSilver.com website or otherwise used by GoldSilver are proprietary to us or our licensors or licensees. Our Marks may not be used in connection with any product or service that is not ours in any manner that is likely to cause confusion among users or that disparages or discredits us or anyone else. All other Marks not owned by us that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
We grant you a limited license to access and make personal use of the GoldSilver.com website, Content and Marks pursuant to the terms of this Agreement. The GoldSilver.com website, all Content and the Marks may not be copied, reproduced, republished, downloaded (other than page caching), uploaded, posted, transmitted or distributed in any way, or sold, resold, visited, or otherwise exploited for any commercial purpose, except that you may download one (1) copy of the Content that we make available to you for such purposes on a single computer for your personal, noncommercial, home use only, provided that you: (a) keep intact all copyright, trademark and other proprietary rights notices; (b) do not modify any of the Content or Marks; (c) do not use any Content or Marks in a manner that suggests an association with any of our products, services or brands; and (d) do not download or save Content so as to avoid future downloads from the Website. Your use of Content or the Marks on any other website or computer environment is strictly prohibited.
The license granted to you does not include, and specifically excludes, any rights to: (a) resell or make any commercial use of the GoldSilver.com website, any Content or any of the Marks; (b) collect and use any product listings, descriptions, or prices used by GoldSilver; (c) make any derivative use of the GoldSilver.com website or Content; (d) download or copy account information for the benefit of anyone else other than yourself; or (e) use any form of data mining, robots, or similar data gathering and extraction tools. Any unauthorized use automatically terminates the license granted to you hereunder. You are granted a limited, revocable, and non-exclusive right to create a hyperlink only to our home page provided that the link does not portray us or our licensors or licensees, or their respective products or services, in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our or any such party's intellectual property as part of the link without our and each such party's express prior written consent.
12. GOLDSILVER REPRESENTATIONS, WARRANTIES, DISCLAIMERS AND LIMIT OF LIABILITY
GoldSilver is a precious metals dealer and publisher of information pertaining to monetary history, the global economy and the precious metals sector and is not a registered investment advisor or stock broker/dealer. Any information appearing on this website or in any other publication by GoldSilver is not an endorsement or recommendation of any company or product and no presentation is made, or advice given regarding the advisability of purchasing products from or investing in any company, product, service, newsletter, website, or purchasing or selling any security or product. Site users should always conduct their own research and due diligence to obtain professional advice before making any investment decisions. Companies, products, services, newsletters and websites referred to by, or in any communication from GoldSilver are for educational, informational and entertainment purposes only.
GoldSilver guarantees the quality, and condition, and authenticity of all its precious metals. GoldSilver does not, however, make any representations, recommendations, projections, warranties or guarantees of any kind, either expressed or implied, as to the performance of its precious metals with respect to future prices or any return on investment. GoldSilver will not be liable for any loss or damage caused by reliance on information obtained in any of our newsletters, literature, reports, e-mail correspondence, website, or any other communication from GoldSilver.
You agree that your access to and use of GoldSilver.com website and the Content available through GoldSilver.com is on an "as-is", "as available" basis. GoldSilver and its subsidiaries, affiliates, shareholders, directors, officers, employees, agents, information providers and contributors and licensors (the "GoldSilver.com parties") specifically disclaim any representation or warranty, express or implied, including, without limitation, any representation or warranty of merchantability, non-infringement or fitness for a particular purpose. Without limiting the foregoing, the GoldSilver.com parties do not warrant: that the content is accurate, reliable or correct; that the service will meet your requirements; that the service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the service is free of viruses or other harmful components. Your use of GoldSilver products or services, the materials on the GoldSilver.com website and any materials provided through the website are entirely at your own risk.
You acknowledge that the GoldSilver.com parties will not be liable (jointly or severally) to you or any other person as a result of your access or use of GoldSilver.com website or any GoldSilver products or services for indirect, consequential, special, incidental, punitive, or exemplary damages, including, without limitation, lost profits, lost savings and lost revenues (collectively, the "excluded damages"), whether or not characterized in negligence, tort, contract, or other theory of liability, even if any of the GoldSilver.com parties have been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose of a limited remedy. You agree that the maximum liability the GoldSilver.com parties for all damages, losses, and causes of action under this agreement shall be the total amount paid by you, if any, for access to any GoldSilver products or services. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
13. LINKS AND OTHER WEBSITES
You agree to indemnify, defend and hold GoldSilver harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees), or other expenses that arise directly or indirectly out of or from (a) your breach of this Agreement, including any violation of the Code of Conduct above; (b) any allegation that any materials that you submit to us or transmit to our web sites infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or (c) your activities in connection with any GoldSilver products or services.
15. CONSENT TO ARBITRATION; WAIVER OF JURY TRIAL; ATTORNEY FEES
It is the goal of GoldSilver to resolve any disagreement or dispute expeditiously. Therefore, you and GoldSilver hereby agree that the exclusive forum for the resolution of all disagreements and disputes is by arbitration through the Judicial Arbitration and Mediation Services, Inc. (JAMS) in accordance with the JAMS Commercial Arbitration Rules in Los Angeles, California. You and GoldSilver further agree to waive your right to trial by jury in connection with any disagreement or dispute resulting from, or in connection with this Agreement. The decision of the arbitrator shall be final and binding upon the parties. In the event of any dispute, the prevailing party shall be entitled to recover all of its reasonable attorney fees and costs, including, but not limited to, the costs of the arbitration. The arbit's decision may be entered in any jurisdiction in which the party has assets in order to collect any monies due pursuant to the arbitration award.
16. WINDING-UP OF GOLDSILVER
In the event of sale, dissolution or other process that requires transfer or liquidation of GoldSilver assets, GoldSilver will act in accordance to the governing law of the applicable jurisdiction. The sale or dissolution of GoldSilver does not affect your agreement with your storage company unless you are given notice otherwise.
17. GOVERNING LAW
This Agreement shall be governed by, and interpreted in accordance with the laws of the State of California, without regard to conflict of laws or principles.
18. FORCE MAJEURE
If GoldSilver cannot perform any obligation hereunder as a result of any event that is beyond its control, including, but not limited to, acts of war, acts of terrorism, natural disasters, disruptions to shipping and distribution channels, GoldSilver's delay or failure to perform such obligation shall be excused and GoldSilver shall not be liable for any damages as a result of, or in connection with, such delay or such failure.
20. GOLDSILVER RIGHTS AND REMEDIES; WAIVER
Upon your failure to comply with your obligations to GoldSilver, GoldSilver shall exercise all of its rights and remedies available, whether at law, in equity or otherwise, as set forth in this Agreement. Without limiting its rights and remedies, GoldSilver may, at its sole discretion, suspend, terminate or turn your account over to a collection agency or an attorney for appropriate legal action. Any delay or failure on the part of GoldSilver in exercising its right or remedy shall not constitute a waiver of that right or remedy and no single or partial exercise by GoldSilver of any right or remedy shall preclude other or further exercise of that right or remedy or the exercise of any other right or remedy.
21. OTHER LANGUAGE TRANSLATIONS
For Customer convenience, GoldSilver may have this Agreement translated in other languages, however the terms of this Agreement shall be binding according to its interpretation in the English language only. This Agreement in any language other than English is translated in good faith to be as accurate as possible but shall not be binding. Customer acknowledges and agrees that this agreement has been prepared in English, and therefore the English version shall prevail and be binding even though other language translations may also be prepared.
This Agreement is intended to be enforceable to the fullest extent permitted by applicable law. If any terms of this Agreement are held to be unenforceable for any reason, such unenforceability shall not affect the other terms of this Agreement and the terms that would otherwise be unenforceable shall be enforced to the fullest extent that it would be enforceable.
You may not assign this Agreement or any of your rights or your obligations under this Agreement without the prior written consent of GoldSilver, which may be granted or withheld by GoldSilver in its sole discretion. This Agreement shall be binding on all permitted assigns and successors of you and GoldSilver.
You or GoldSilver may terminate this Agreement, with or without cause, at any time by written notice to the other party. The termination shall not affect the rights or obligations of you and GoldSilver with respect to the period prior to termination.
This Agreement contains the final and entire agreement between you and GoldSilver regarding your use of GoldSilver.com website and all GoldSilver-managed products or services and supersedes all previous and contemporaneous verbal or written negotiations, understandings, or agreements between you and GoldSilver.
What does Mike buy? (08:09)
Mike Maloney speaks candidly about his purchasing decisions.
are available to help.