Have metals at home you’d rather store in our secure, low-cost vaults? Or want to upgrade from a traditional ‘vault’ to our full-liquidity, online platform? We have the solution.
By popular demand, GoldSilver.com is now accepting transfers of metals into our storage program, secured in third-party vaults by the world’s most trusted names in security.
Now, metals you once had delivered to you, or stored elsewhere, can benefit from all our storage program has to offer:
Read on for details of how the mail-in programs works, or
Note: The current mail-in program is limited to our Texas vault.
Our vault storage program is different. Better, we’d say, because of it’s built-in liquidity.
When you contract directly with most vaults for storage, they usually provide little value other than security. You send them metals, they accept the box -- often without ever opening it -- and put it on a shelf. It’s a glorified safe deposit box.
If you ever want to sell, you have to arrange for often complex, slow and expensive delivery from the vault.
GoldSilver.com’s secure storage program is much more than just a vault. When you store with us, your metals stay within our custody network. Our network of wholesalers, mints, and refiners, who make the market for your purchases and sales, always know the provenance of metals they are buying, as we carefully control and track the source. And, they already operate within those same vaults or have regular transport from them.
This allows them to bid for your metals sight unseen and complete the sale without you lifting a finger. You sell, and our vault partners transfer everything right onto the buyer’s shelf.
This means much faster sales, instantly locked prices, and no hassle – better liquidity.
Maintaining these benefits used to mean that if you took delivery of metals, they could not be transferred back into our vaults later. That’s because our storage network is a “walled garden”, where every transaction can be traced to its source and marketplace partners could trust the product they were purchasing back without any additional verification. Nothing came in from outside the walls.
However, requests for mail-in service have been so high that we’ve made a significant investment in adding this service, together with our vault partners. We’re using new processes and equipment that allow you to send in metals which, once verified, can be stored within our vault network and enjoy the same rapid liquidity and competitive pricing provided to all of our vault storage customers.
When it comes to liquidity, the metals you mail into storage are exactly the same as those you bought directly from us. Sell or take delivery any time with no difference in price or availability.
However, there are some limitations to be aware of:
We accept metals regardless of where you purchased them, so long as they meet our liquidity requirements:
On the product match, we do offer common category products, like a “1 oz Silver Round (Our Choice)” which we would use to classify any 1 oz silver round that didn’t match any of our named designs on future statements and for quoting sell prices.
However, if you were, for example, to send in an uncommon weight, size, or purity item we might not be able to accept it. For example, if you mailed in a 2 oz silver round, which we do not offer (as they are generally priced as collectibles, not bullion).
So, when getting started you will need to indicate the items you are sending to our customer service team, so that they can ensure the smoothest experience for you.
Every package you send in is opened and counted under high-definition video surveillance. The vault’s staff are highly trained to our exacting standards and are accustomed to working with small and highly valuable precious metals. You can help with that process, too, by properly packing your items.
No. GoldSilver.com deals only in bullion. We do not accept any rare, numismatic, or other collectible items in our vaults as the network for liquidity is too small and the valuation process would require moving items out of the vault. This defeats the purpose of our vault network, and so we only accept commonly traded bullion coins, bars, and rounds.
If you do send a rare coin, we will classify it as random bullion and it will only fetch the same price as a random coin/round, so please be mindful of that when packing deliveries to the vault.
If for some reason we cannot accept your item into storage – most commonly because it fails one of our tests or does not match one of our marketplace items – then you can pay to have the item shipped back to you.
If you do not want the item returned for any reason (such as an item of marginal value that was accidentally included in the box), or we don’t hear back from you in a timely manner, we’ll arrange to have the items disposed of. We reserve the right to charge a disposal fee for hazardous or otherwise costly/difficult to dispose of items.