The GoldSilver.com Team
On this page, you’ll find all updates regarding bullion availability and changes to our policies regarding the impact of COVID-19 and extreme market demand. If you have any questions, please contact customer service.
The minimum order for home delivery has been decreased from $1,000 to $500. All home delivery orders $500 and greater receive free U.S. shipping.
For customers paying by bank wire, we want to make sure you have enough time to get to the bank and remain safe, so we're extending the required time to send wire funds from 48 hours to four days.
We hope this helps. Any questions on bank wires, call us or email us at [email protected].
We’re pleased to announce we’ve re-opened phones to answer your questions, take orders, and assist you. Thank you for your patience, this brief time-out allowed our team to catch up on an unprecedented volume of inquiries.
Phones are now open 11am – 3pm ET, Monday to Friday. Call us at 1-888-319-8166.
Temporarily Halting Telephone Service
Due to Covid-19 and extremely high demand for service, we are temporarily suspending telephone service as we work through the backlog of customer requests. You can still reach us through email. We ask that all customers please email their questions to [email protected] or using our web form.
This will help us provide the best possible service on an equal basis to all customers. We will acknowledge every email with a ticket number and get back to you as quickly as we can. For the fastest processing on existing orders, please provide your name, order number and send your request from the email address on your account.
This is a temporary measure and we will announce here once phones have re-opened.
Update on Product Shipping Dates
We completely understand how frustrating current shipping conditions are for customers. A confluence of circumstances has slowed our normal delivery times. Please understand that the situation is evolving rapidly, and we are doing our best to get everything out the door as quickly as we can.
We are currently delivering the majority of requested shipments on a roughly 4-6 week backlog from the date payment was received, but some products are seeing longer delays as we await re-opening of critical supplier sites (especially 100 oz silver bars of any make, American Silver Eagles, and all Royal Canadian Mint products).
The industry has seen a rolling series of restrictions due to Covid-19 including: the Royal Canadian Mint has been closed for an extended period, some US Mint locations have closed in the past few weeks and allocations have been lower than planned, similar bottlenecks throughout our private mints and refiners producing rounds and bars, and many of the dispatch centers we rely on are also experiencing staff shortages. All of this is happening concurrently, and at a time that industry volumes have been up significantly, since early March.
While the simultaneous surge in demand and restrictions in capacity are unfortunate and we are sure very frustrating for you, we want to assure you that every order will be honored and the delivery times are starting to come into focus rapidly. We hope to reduce the backlog in short order.
In the meantime, we thank you for your patience and understanding during this highly unusual situation. Everyone on our team has now become a customer service representative and we are working around the clock to get back to you.
We've received new estimated shipping times from our network of suppliers – all products are now on a 3-5 week shipping delay. And the minimum order for storage has been removed.
All bullion products now have a shipping delay of up to 12 weeks.
We have been informed by carriers, including UPS and Fedex, that they are resuming normal operations, however packages are still delayed up to four weeks from our distribution centers.
We've been informed by our carriers, including UPS and Fedex, that they will temporarily stop accepting deliveries to California and Pennsylvania (they are restricting what they consider non-essential packages is our understanding).
If you live in these states and are expecting a delivery from us, we’ll get your package out as soon as practicable after these restrictions are lifted. Your metals will be held safely at our dispatch locations until then.
For any customer whose package was delayed by a carrier stoppage, you may optionally request that we redirect your shipment to vault storage. We will provide free allocated vault storage for up to one year, and you can then arrange delivery at a later date (note: you will have to pay standard carrier delivery rates at that time). With your metals in your storage, you can arrange delivery when convenient for you, or access them online and sell if you need to in the meantime.
If you want to change from home delivery to vault storage in the Brinks Salt Lake City vault, click here to contact customer support, send them the order numbers you would like converted to storage.
This morning, The Royal Canadian Mint has announced a two-week production halt. GoldSilver is temporarily not taking any new orders for RCM products.
We’ve lowered the temporary $2000 minimum order for home delivery to $1,000.
All delivery orders still experiencing long delays. Thank you for your patience.
A Note on Extreme Bullion Demand
In these times of unprecedented market volatility, demand for physical gold and silver has increased dramatically.
Thanks to our size and history, we can still secure products and pricing. We disable any product we are not confident we can deliver.
However, please note, delivery orders are delayed approximately four weeks, which may increase if demand continues. We have also instituted a temporary $2000 minimum for delivery, and suspended our price matching guarantee because of volatility.
We highly encourage you to consider ordering for storage, which you can choose in checkout. Unlike delivery, a storage order is liquid even before it arrives.
If for any reason you want to sell that order-in-process, you can, by calling customer service. And, as always, there is no minimum for storage and free shipping for orders over $500 to the US Brinks vault.
If you’ve already ordered for delivery and want to enjoy the same liquidity, just email, chat or call or customer service with your order numbers.