The GoldSilver.com Team
On this page, you’ll find all updates regarding bullion availability and changes to our policies regarding the impact of COVID-19 and extreme market demand.
We’ll be posting all announcements here as they are available.
9 AM to 6 PM Eastern
– Team GoldSilver
We have been informed by carriers, including UPS and Fedex, that they are resuming normal operations, however packages are still delayed up to four weeks from our distribution centers.
We've been informed by our carriers, including UPS and Fedex, that they will temporarily stop accepting deliveries to California and Pennsylvania (they are restricting what they consider non-essential packages is our understanding).
If you live in these states and are expecting a delivery from us, we’ll get your package out as soon as practicable after these restrictions are lifted. Your metals will be held safely at our dispatch locations until then.
For any customer whose package was delayed by a carrier stoppage, you may optionally request that we redirect your shipment to vault storage. We will provide free allocated vault storage for up to one year, and you can then arrange delivery at a later date (note: you will have to pay standard carrier delivery rates at that time). With your metals in your storage, you can arrange delivery when convenient for you, or access them online and sell if you need to in the meantime.
If you want to change from home delivery to vault storage in the Brinks Salt Lake City vault, click here to contact customer support, send them the order numbers you would like converted to storage.
This morning, The Royal Canadian Mint has announced a two-week production halt. GoldSilver is temporarily not taking any new orders for RCM products.
We’ve lowered the temporary $2000 minimum order for home delivery to $1,000.
All delivery orders still experiencing long delays. Thank you for your patience.
A Note on Extreme Bullion Demand
In these times of unprecedented market volatility, demand for physical gold and silver has increased dramatically.
Thanks to our size and history, we can still secure products and pricing. We disable any product we are not confident we can deliver.
However, please note, delivery orders are delayed approximately four weeks, which may increase if demand continues. We have also instituted a temporary $2000 minimum for delivery, and suspended our price matching guarantee because of volatility.
We highly encourage you to consider ordering for storage, which you can choose in checkout. Unlike delivery, a storage order is liquid even before it arrives.
If for any reason you want to sell that order-in-process, you can, by calling customer service. And, as always, there is no minimum for storage and free shipping for orders over $500 to the US Brinks vault.
If you’ve already ordered for delivery and want to enjoy the same liquidity, just email, chat or call or customer service with your order numbers.